At Bycom Bazaar (store.bycomsolutions.com), we prioritize delivering high-quality digital products, including source codes with regular and extended licenses. To ensure transparency and build trust, we have outlined our refund policy below. Please read this policy carefully before making a purchase.
We understand that technical issues can occasionally arise. While we strive to ensure that our products are thoroughly tested and meet the highest standards, there may be rare cases where customers encounter problems. To address this, we have implemented a limited refund policy under specific conditions.
Please note that refunds are not granted for digital products once they have been downloaded or accessed unless there is a confirmed technical defect that cannot be resolved through support.
Refunds are accepted only under the following circumstances:
The product contains a technical defect or error that prevents it from functioning as described in the product documentation or description.
The customer has requested a refund within 7 calendar days of the original purchase date.
The technical defect has been confirmed by our support team after providing relevant evidence (e.g., error logs, screenshots, and detailed descriptions).
Refunds will not be granted under these conditions:
The product has been downloaded or accessed. Once a product is delivered and accessed, the license is generated and activated, making refunds impossible.
The customer changes their mind, no longer needs the product, or decides it is not suitable for their requirements.
The issue arises due to improper usage, misconfiguration, or lack of understanding on the customer’s side (e.g., failure to meet technical requirements or environmental conflicts).
The product is functioning as described, and no verifiable defect can be identified.
At Bycom Bazaar, we provide free technical support for all products purchased on our platform. If you experience any issues with our source codes, we encourage you to seek assistance through our support system first. Most technical problems can be resolved through proper troubleshooting and assistance.
Our support team will:
Verify the reported issue through detailed communication, screenshots, and logs.
Attempt to resolve the issue by providing solutions or updates if necessary.
If the issue cannot be resolved, the team will determine whether a refund request is eligible.
Please understand that refunds cannot be processed in the following situations:
The product has been downloaded, accessed, or otherwise delivered. Digital products are non-returnable due to the nature of the items.
The customer claims the product does not meet their expectations but does not provide valid evidence of a defect.
The customer purchases the wrong product or misunderstands the product features or license terms.
Refund requests submitted after the 7-day window from the purchase date.
Any claims arising from incompatibility with the customer’s environment, such as specific software, hardware, or dependencies.
If you believe you are eligible for a refund, please follow these steps:
Login to Your Account: Visit Bycom Bazaar (store.bycomsolutions.com) and log in to your account.
Access Refund Section: Navigate to the Refund Section of your account dashboard.
Provide Evidence: Submit the required details, including:
The order ID and purchase details.
A detailed explanation of the issue you are experiencing.
Supporting evidence such as screenshots, error logs, or other relevant files.
Submit the Request: Once you submit your request, our team will review the provided evidence.
Please allow 3-5 business days for our team to review your request and confirm a decision. If approved, refunds will be processed promptly to the original payment method.
All digital products purchased on Bycom Bazaar come with a license key (regular or extended). Once the product is downloaded or accessed, the license becomes active and non-revocable. Therefore, refund requests cannot be processed after download, except in the case of confirmed technical defects.
For any questions about this policy, technical issues, or support inquiries, feel free to reach out to us through our support system:
Support Hours: Monday–Friday, 9:00 AM to 6:00 PM (GMT+3)
We are here to assist you and ensure a smooth experience on Bycom Bazaar.
This policy is designed to protect the interests of both parties:
For buyers, it guarantees quality products and free support for technical issues.
For Bycom Bazaar, it safeguards digital assets against misuse and unfair refund claims.
Thank you for understanding and supporting Bycom Bazaar.
By purchasing from Bycom Bazaar, you agree to comply with the terms of this refund policy.
